JY Custom USA want to offer a better service to our valuable dealers, please read following information before you purchase our product.

Customer Service

JY Custom USA hours and location:

Mailing Address:                          Operating Hours:                             Sales / Support:

JY Custom USA                              Monday - Friday                                    (714) 994-1085
14778 Beach Blvd.                         9:00am - 6:00pm PST
La Mirada, CA 90638                     Closed weekends

We will be closed for the following holidays during 2012:

Memorial Day                          May 28, 2012
Independence Day                  July 04, 2012
Labor Day                               September 03, 2012
Thanksgiving Weekend         November 22 & 23, 2012
Christmas Day                       December 25, 2012
New Year's Day                      January 01, 2013

Returns & Replacements
For any reason, shall you return the product, please read below:
Defective and DOA Products:
1. Please contact us within 7 days of receiving the item for defective and DOA product to receive the RMA#.
2. We will issue an exchange for the same product at no cost.
3. Shipping cost back to JY Custom USA will be charged to the customer, however JY Custom USA will pay for the shipping back to the customer.

All Other Returns:
1. Return for exchange or refund for ALL Items will be allowed within 7 Calendar days from receipt of merchandise.
2. All authorized return merchandise must be unused and in it's original sale-able packaging, All packaging, documentation,  instructions and hardware MUST also be returned.
3. Your Invoice and/or Packing Slip must also be returned.
4. All returns must be sent Prepaid - no collect shipments will be accepted. Insure the returned parts for it's full value to protect yourself against loss with the carrier.
5. No return or exchange on merchandise that shows signs of having been installed, modified, or painted. All wiring must not be cut or altered.
6. All Returns after a 24 hour period are subject to a 20% Re-stocking fee.
7. No refund on Shipping charges for both ways.
8. All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by JY Custom USA. Return products will be refused without an RMA#. 

Please mail all returns with RMA# to:
 
           JY Custom USA
           Attn: RMA Department
          14778 Beach Blvd.
           La Mirada, CA 90638

Ordering
All orders placed with JY Custom USA, either by phone, fax, mail or online constitutes the acknowledgement and acceptance of all conditions listed on jycustomusa.com.

 
Payment, Pricing & Promotions
We accept Paypal, credit card, cashier's check and money order as form of payment.. All certified forms of payment must be made payable to Beat-Sonic. All prices, materials, design, and specifications are subject to change without notice. It is the responsibility of the customer/installer to verify the application of all parts before installation. For any credit card payment issues please contact us.


 
 
14778 Beach Boulevard La Mirada, CA 90638
Tel. (714) 994-1085  /  Fax. (714) 249-4741
©Copyrights 2011 JY Custom USA All Rights reserved
About Us  |  Dealers  |  Products  |  Dealer Login  |  Customer Service  |  Community  |  Support  |  News & Events